Communication holds a lot of importance in business, be it verbal or written. When it comes to written communication, sending the smallest work-related e-mail can be straining. Therefore, most business use instant messaging software or application to make their communication faster, and more effective. Instant messaging softwares are beneficial for small businesses as well.

If your business does not have an instant messaging base yet, here are some reasons you should get instant messaging set up in your office.

Makes communication a lot better

When your company is using business chat services, the communication between the employees becomes more accessible, better and instant. In most cases, it is better than a verbal communication as things are more concrete when they are over a messenger/chat. One can always refer to the stated messages when required.

Instant response

People tend to respond to the e-mails late. But when messages are sent on instant messenger, the replies are faster, which further helps the work done faster.

Group discussions made easy

Most business chat software has the option of making a group where an entire team can discuss work-related things real time. It helps avoid miscommunication among a team or group. It also saves time as you can communicate to everyone at once and get the team’s feedback in the same place.

Staying connected to people from across business

Most companies have business units in multiple locations. An instant messaging tool helps the employees of a company contact each other whenever required, irrespective of the location their offices are at.

You can find people easily

If it is a large organization, business chat services help employees find each other and connect with each other even when the full names are not known. Most instant messaging applications serve the purpose of an online directory as well.

Enables communication anywhere

There are many instant messaging business chat services that you can download on your mobile phones and laptops to stay connected or get in touch with your colleagues whenever required and even during emergencies.

Helps with customer services

By installing customer service chat software, companies can stay connected to their customers at all times. Having customer oriented business chat services will help you develop a strong bond with your customers and win their trust and loyalty. It also helps a business to get first-hand feedback and improvise on their services.

Brings employees together

Employees can use business chat services to talk among themselves while they are at work. Topics that are not related to work can also be discussed by employees as it strengthens their bond and forms unity at the workplace, which is essential for a healthy office environment.

Promotes work effectiveness by saving time and disturbance

Instead of wasting time on a phone call or constructing an email, a simple message through instant messenger can help your employees contact each other to get the work done. You can chat with a co-worker without taking a break from your current work and getting disturbed.

Enables conference call, voice call

Instant messaging and VoIP (Voice over Internet Protocol) allows the employees to perform conference call and voice call without moving from their desks and yet having a meeting like discussion. It helps teams to work together when there is less time or no availability of conference rooms to hold meetings.